How to contact us.

For assistance, contact customer support using the email address or phone number shown above.

What to include.

• Your order number where applicable.
• The name or email used for the order.
• The product involved.
• A clear description of the question or issue.
• Photos where relevant.

Payment security reminder.

Do not send full card numbers, card security codes, payment passwords or one-time authorization codes to customer support.

Product questions.

If you have a question about a drill, laser level, wall scanner, socket set, repair kit, heat gun, riveter, caulking tool or another product, review the relevant product page first.

Order questions.

Orders are generally processed within 2–4 business days. During busy periods, processing may take up to 5 business days.

Order changes.

Contact us as soon as possible if you need to request a change. Changes cannot be guaranteed once processing begins.

Order cancellation.

Cancellation requests should be made as soon as possible. Cancellation cannot be guaranteed once processing or fulfillment begins.

Shipping questions.

For U.S. destinations, standard transit is generally 10–15 business days after dispatch.

Damaged tools or accessories.

If a product arrives damaged, contact customer support with order details and photos where helpful.

Incorrect products.

If the product received does not match the item ordered, contact customer support and identify both products.

Incomplete orders.

If part of the order appears missing, review tracking information and contact customer support if the shipment still appears incomplete.

Return requests.

Eligible return requests may be submitted within 180 days after confirmed delivery. Contact customer support before returning anything.

Return address notice.

The business address displayed on evrelina.com is not automatically a product-return warehouse.

Refund questions.

Approved refunds are generally processed within 5–10 business days after approval to the original payment method.

Payment questions.

Payment methods may include PayPal, Visa, Credit & Debit Cards, Apple Pay and Google Pay.

Ownership & Operation

Who owns and operates evrelina™?

evrelina™ is owned and operated by Hangzhou Liqi Weilai Network Technology Co., Ltd.

Hangzhou Liqi Weilai Network Technology Co., Ltd. operates evrelina.com and is responsible for the operation of the evrelina™ online store and its customer-service activities.

Owner / Representative: Jin Jie

Business address.

Room 1490, Ancillary Premises, Unit 1, Building 45, Cuiyuan Xincun Zone 3, Cuiyuan Subdistrict, Xihu District, Hangzhou City, Zhejiang Province

This address is provided for company identification and is not automatically a return address.