Order processing.

Orders are generally processed within 2–4 business days.

Higher-volume periods.

During busy periods, processing may take up to 5 business days.

Processing vs. transit.

Processing occurs before dispatch. Shipping transit begins after the order has been dispatched.

Shipping availability.

Shipping availability depends on destination and checkout options.

U.S. transit estimate.

For U.S. destinations, standard transit is generally 10–15 business days after dispatch.

Shipping charges.

Any applicable shipping charges are displayed at checkout before payment is submitted.

Delivery estimates.

Delivery periods are estimates rather than guaranteed arrival dates.

Factors that may affect delivery.

• Transportation disruption.
• Weather conditions.
• Address problems.
• Customs procedures.
• Service-provider delays.
• Higher shipment volume.

Tracking information.

Where tracking is available, tracking information may be provided after dispatch.

Delayed tracking updates.

Tracking may not update immediately. A temporary lack of activity does not necessarily mean the shipment has stopped moving.

Delivery address.

Customers are responsible for reviewing the delivery address before submitting an order.

Address changes.

Contact customer support as soon as possible if an address correction is needed. Changes cannot be guaranteed after processing begins.

Split shipments.

Some orders may arrive in more than one package. Individual packages may have different tracking details or arrival dates.

Delayed delivery.

If an order has not arrived within the expected range, contact customer support with the order details.

Potentially lost shipments.

If shipment information suggests that a package may be lost, contact customer support so available tracking information can be reviewed.

Marked delivered but not received.

If tracking shows delivered but the package cannot be located, check the normal delivery area, household members, building reception or nearby safe locations.

Damaged packaging.

If the shipping package arrives damaged and the product inside appears affected, contact customer support. Photos may be helpful.

Damaged tools.

If a drill, scanner, socket set, hand tool, repair kit or another product arrives damaged, contact customer support.

Incomplete shipment.

If part of the order appears missing, review tracking information first, as some orders may arrive separately.

Incorrect delivery.

If the product received does not match the ordered product, contact customer support.

Duties, taxes and local charges.

Where destination-specific duties, taxes or import-related charges apply and are not collected during checkout, they may be assessed separately by relevant authorities or service providers.

Returns after delivery.

Eligible return requests may be submitted within 180 days after confirmed delivery.

Do not automatically send a return to the business address. Contact customer support first.

Shipping assistance.

Email: service@evrelina.com

Phone: +86 189 5807 6262

Customer Service Hours: 8:00 AM – 10:00 PM Daily